FAQ
Gran Hotel Suances ****

HOW CAN I BOOK?

Gran Hotel Suances offers you the best tools. Now you can book your holidays:

• Directly on the official website www.granhotelsuances.com or by calling(+34) 942 84 42 22
• Through your mobile phone by booking through the official website.

HOW CAN I PAY FOR MY BOOKING?

Gran Hotel Suancesprovides a simple and practical system to facilitate the payment of bookings. At the end of the booking, in the last step, you will find the different payment options.

• Payment at reception: You can pay at reception on the day of arrival in cash or by credit card. Card details will only be requested to guarantee your stay.
• Online payment: In the last step, you will find a box with the option to pay for your booking by credit card. We accept several credit and debit cards. Payment will be made within the period indicated on the website at the end of the booking. If you have any doubts, you can check the date on the confirmation document that you will receive by email or you can contact the hotel directly at (+34) 942 84 42 22.

CAN I EXTEND MY STAY AT THE HOTEL?

If you are already staying at the hotel and wish to extend your stay, you can do so by requesting it at reception and the current price will be maintained.

IS THERE A DIFFERENCE BETWEEN THE PRICES ON THE WEBSITE AND OVER THE PHONE?

Gran Hotel Suances offers its customers the easiest way to book, either online or by telephone, so you will find the same prices and availability at www.granhotelsuances.com than by telephone.
Prices may vary across travel agencies, because they depend on the contracts they have signed. If you are looking for the price on the internet, Gran Hotel Suances guarantees you the best price online.

PRICES, ARE THEY PER PERSON OR PER ROOM?

The prices and offers published in www.granhotelsuances.com are for bookings in double rooms for 2 adults.

IS IT SAFE TO GIVE MY CARD DETAILS?

Para Gran Hotel Suances is very important to protect the information of its customers, therefore, the security measures of our website www.granhotelsuances.com guarantee the confidentiality of the data you enter at all times. You can consult the terms and conditions at the bottom of our website or in the last step of the booking process.

WHAT DOCUMENTATION DO I NEED TO SUBMIT?

Once you confirm your booking through the website, we will send you a confirmation email. www.granhotelsuances.com it is not necessary to call the hotel to inform them of your arrival, reception will automatically receive a copy of your booking with all the basic details. On the day you travel, don’t forget your tickets, ID card or passport and the booking confirmation you received by email to hand it in at the hotel. In case you have not received this document do not hesitate to contact us by phone at (+34) 942 84 42 22.

WHEN CAN I CHECK IN / CHECK OUT?

Gran Hotel Suances ensures that everything is perfect when you arrive at the hotel, so on the day of your check-in you will be able to enter your room from 13:30h until 19:00h. If you expect to arrive before this time, you can call reception to let them know and they will inform you of the procedure. The reception will be able to store your luggage until your room is ready while you take a walk around the facilities. If you are arriving later than 19:00 hrs, please call the following telephone number (+34) 942 84 42 22 y Please confirm time without any problem.

CAN I ORDER A DOUBLE , QUEEN OR TWIN BED?

Depending on the size and location of the room you can have queen, double or twin beds. Although we cannot guarantee one type of bed or another for your booking, you can request in the comments that they take this into account and if there is a room available on your arrival, they will be happy to deliver it to you.

GROUPS
HOW CAN I BOOK SEVERAL ROOMS?

Gran Hotel Suances has a specialised department at your disposal so that you can not only book rooms, but also book meeting rooms, weddings or special events with all the facilities you need and a top quality service. Check availability and conditions by calling us: (+34) 942 84 42 22.

HOW MANY ROOMS CAN I BOOK?

Through our website www.granhotelsuances.com you can book a maximum of 5 rooms and you can request in the comments box that you are accommodated as close as possible according to availability. To book more rooms you can make several reservations or contact us directly on the following telephone number (+34) 942 84 42 22 o al email info@hotel-suances.com

CANCELATIONS
CAN I CANCEL OR MODIFY MY BOOKING?

If you need to modify an already confirmed booking, you must contact the hotel directly to make the changes. If there is availability for the new dates, they will modify the booking immediately.
To cancel a reservation made through www.granhotelsuances.com or by phone at (+34) 942 84 42 22, you can contact us directly and proceed with the cancellation. Remember to check in the confirmation document the cancellation policies and the deadline for cancellation without penalty.